CAS in Practice: Scaling, Automation, and Profitability - Virtual-0

0 - BigMarker Attendee Troubleshooting Guide

Pdf Summary

The BigMarker Attendee Troubleshooting Guide explains common technical issues and how to fix them for virtual events and webinars.<br /><br />Key system requirements include using a supported, up-to-date browser such as Chrome, Firefox, Safari, Edge, Internet Explorer 11 (for webcast mode), Opera, or the iOS app. Attendees should have at least 2 Mbps download and upload speed, with 10 Mbps recommended for sharing audio, video, desktop, or presentations. A wired connection is preferred. Firewalls and proxies must allow traffic through ports 80 and 443. Supported operating systems include newer versions of Windows, Mac OS X, and Linux. Recommended hardware includes a headset, compatible webcam, and compatible microphone.<br /><br />If you cannot enter the event, the guide recommends updating your browser, disabling firewalls that may block access, and contacting your IT department or BigMarker support if needed. For “Connection Can’t Be Established” errors, check your internet speed, switch to Chrome or Firefox, use Ethernet instead of Wi-Fi, try another device, disable browser extensions that block WebRTC, and review firewall settings.<br /><br />For slow or choppy connections, move closer to the router, close other programs, switch networks, restart your browser/computer/router, disable extensions, turn off VPNs, and consider switching browsers or devices. For no sound, accept the audio stream when prompted, check volume and mute settings, refresh the page, restart the browser or computer, or use the provided dial-in phone number. If presenter videos do not load, refresh the browser, try incognito mode, confirm audio is on, check internet speed, and review firewall settings.<br /><br />For CPE credit, attendees must respond to automated tracking questions during sessions and answer at least 75% of them. If problems occur, email EducationSupport@icpas.org.

Keywords

BigMarker

attendee troubleshooting

virtual events

webinars

browser compatibility

internet speed

firewall settings

audio issues

video loading

CPE credit