Financial Reporting Symposium - Virtual-BigMarker Troubleshooting Guide

BigMarker Troubleshooting Guide

Pdf Summary

BigMarker’s attendee troubleshooting guide lists common technical issues and fixes for virtual events and webinars.<br /><br />First, it recommends meeting system requirements: use a current browser such as Chrome, Firefox, Safari, Edge, or IE11 where supported; have at least 2 Mbps upload/download speed for joining, and about 10 Mbps if you plan to share audio, video, desktop, or presentations. A wired connection is preferred. Ensure ports 80 and 443 are open, use a supported operating system, and consider a headset, compatible webcam, and microphone.<br /><br />If you cannot enter the event, update your browser, check for firewall blocks, and contact your IT team or the event host if needed.<br /><br />For a “Connection Can’t Be Established” error, check internet speed, switch to Chrome or Firefox, use Ethernet instead of Wi‑Fi, try another device, disable extensions that may block WebRTC, and review firewall settings.<br /><br />If your connection is slow or choppy, move closer to your router, close other apps and tabs, switch networks, restart your browser/computer/router, disable extensions, turn off VPNs, and try another browser or device.<br /><br />If you have no sound, accept the audio stream when prompted, check device volume and mute settings, refresh the page, use incognito mode, restart your computer if necessary, or join by phone using the provided dial-in details.<br /><br />If you cannot see presenter videos, refresh the browser, try incognito mode, confirm audio is on, check internet speed, and make sure firewalls are not blocking access.<br /><br />For CPE credit, attendees must respond to automated tracking questions during the session and answer at least 75% to receive full credit. Issues with CPE questions should be emailed to EducationSupport@icpas.org.

Keywords

BigMarker

attendee troubleshooting

virtual events

webinars

browser compatibility

internet speed

firewall settings

audio issues

connection problems

CPE credit