Estate, Gift & Trust Conference-BigMarker Attendee Guide

BigMarker Attendee Guide

Pdf Summary

BigMarker’s Attendee Troubleshooting Guide covers the main technical requirements and fixes for virtual events/webinars. To join successfully, attendees should use a supported, up-to-date browser (Chrome, Firefox, Safari, Edge, or IE11 in webcast mode), have at least 2 Mbps upload/download speed for attendance, and 10 Mbps if sharing mic/webcam/desktop. A wired connection is recommended for stability. Firewalls and proxy settings must allow traffic through ports 80 and 443, and users should have a current operating system and compatible hardware such as a headset, webcam, and microphone.

Common problems and solutions include:
- <strong>Can’t enter the event:</strong> Update your browser, disable blocking firewalls, and contact your IT team or BigMarker support if needed.
- <strong>“Connection Can’t Be Established”:</strong> Check internet speed, switch to Chrome or Firefox, use Ethernet instead of Wi‑Fi, try another device, disable extensions that block WebRTC, and review firewall settings.
- <strong>Slow or choppy connection:</strong> Move closer to the router, close other apps/tabs, switch networks, restart devices, disable extensions, turn off VPNs, and consider using another browser or device.
- <strong>No sound:</strong> Accept the audio prompt, check volume and mute settings, refresh or use incognito mode, restart the browser/computer, or dial in by phone using the provided number and access details.
- <strong>Can’t see presenter video:</strong> Refresh or use incognito, confirm internet speed meets requirements, and check firewall settings.

For CPE credit, attendees must respond to automated tracking questions throughout the session, answering at least 75% to receive full credit. If tracking issues occur, email EducationSupport@icpas.org. The CPE survey and certificate are processed after the event.

Keywords

virtual events

webinar troubleshooting

browser compatibility

internet speed requirements

firewall settings

WebRTC extensions

audio issues

video playback

CPE credit

attendee support