Construction Industry Conference - Virtual-0 - BigMarker Attendee Troubleshooting Guide

0 - BigMarker Attendee Troubleshooting Guide

Pdf Summary

BigMarker’s Attendee Troubleshooting Guide explains how to resolve common virtual event issues and what system requirements are needed for the best experience.<br /><br />Key requirements include using a current browser such as Chrome, Firefox, Safari, Edge, or Internet Explorer 11 in webcast mode, plus meeting minimum internet speeds of 2 Mbps download/upload for attending and 10 Mbps if you want to share audio, video, desktop, or presentations. A wired connection is recommended. BigMarker also requires up-to-date operating systems and open firewall ports 80 and 443. Recommended hardware includes a headset, compatible webcam, and microphone.<br /><br />If you can’t enter an event, update your browser, disable blocking firewalls, and contact your event host or support@bigmarker.com if needed. For “Connection Can’t Be Established” errors, check your internet speed, use Chrome or Firefox, try Ethernet instead of Wi‑Fi, test another device, disable extensions that interfere with WebRTC, and check firewalls.<br /><br />For slow or choppy connections, move closer to your router, close other programs, switch Wi‑Fi networks, restart your browser or computer, disable VPNs and browser extensions, and consider using another device. If there is no sound, accept the audio prompt, check volume and speaker settings, refresh the page, use incognito mode, restart your computer, or dial in by phone using the provided number and access codes. If presenter video doesn’t load, refresh the browser, try incognito mode, verify internet speed, and check firewalls.<br /><br />For CPE credit, attendees must respond to at least 75% of automated tracking questions during the session. If tracking questions or submissions fail, email EducationSupport@icpas.org. CPE surveys are emailed within 48 hours after the event and certificates are issued after processing.

Keywords

BigMarker

attendee troubleshooting

virtual event

system requirements

browser compatibility

internet speed

firewall ports

audio and video issues

connection problems

CPE credits