Advanced Topics in Flow-Through Taxation - Virtual-0 - BigMarker Attendee Troubleshooting Guide

0 - BigMarker Attendee Troubleshooting Guide

Pdf Summary

The BigMarker Attendee Troubleshooting Guide explains common technical requirements and fixes for virtual events and webinars. It recommends using updated browsers such as Chrome, Firefox, Safari, Edge, or Internet Explorer 11 (for webcast mode), with minimum internet speeds of 2 Mbps for joining and 10 Mbps for sharing audio/video, webcams, or presentations. A wired connection is preferred for stability. Users should ensure firewalls and proxy settings allow traffic on ports 80 and 443, and that operating systems and hardware like headsets, webcams, and microphones are compatible.<br /><br />If attendees cannot enter an event, they should update their browser, disable blocking firewalls, and contact their host or support if needed. For “Connection Can’t Be Established” errors, the guide suggests checking internet speed, using Chrome or Firefox, switching to Ethernet, trying another device, disabling browser extensions, and reviewing firewall restrictions. For slow or choppy connections, it advises moving closer to the router, closing other apps and tabs, switching networks, restarting devices or browsers, disabling VPNs, and changing browsers or devices.<br /><br />For audio issues, users should accept the audio stream, check volume and mute settings, refresh or restart the browser/computer, or call in by phone using the provided dial-in details. For video issues, refreshing the browser, using incognito mode, verifying internet speed, and checking firewalls may help.<br /><br />The guide also explains CPE credit tracking: attendees must respond to at least 75% of random tracking prompts to earn full credit. Questions or issues with CPE should be emailed to EducationSupport@icpas.org.

Keywords

BigMarker

attendee troubleshooting

virtual events

webinar support

browser compatibility

internet speed requirements

firewall settings

audio issues

video issues

CPE credit tracking