Advanced Not-for-Profit Conference - Morning - Virtual-0 - BigMarker Attendee Troubleshooting Guide

0 - BigMarker Attendee Troubleshooting Guide

Pdf Summary

The BigMarker Attendee Troubleshooting Guide explains common issues and how to fix them so attendees can join and participate in virtual events.<br /><br />Key requirements include using a current browser such as Chrome, Firefox, Safari, Edge, or Internet Explorer 11 when webcast mode is enabled. A minimum internet speed of 2 Mbps is required to join, while 10 Mbps is recommended for sharing audio, video, or presentations. Wired connections are preferred for stability. BigMarker also notes that firewalls and proxy settings must allow traffic on ports 80 and 443, and users should have supported operating systems and compatible hardware such as a headset, webcam, and microphone.<br /><br />For login problems, users should update their browser, disable blocking firewalls, and contact their IT department or BigMarker support if the issue continues. If a “Connection Can’t Be Established” message appears, users should check their internet, switch to Chrome or Firefox, use Ethernet instead of Wi-Fi, try another device, disable extensions, and turn off firewalls if needed.<br /><br />If the connection is slow or choppy, the guide recommends moving closer to the router, closing other programs, switching networks, restarting the browser or device, disabling extensions, turning off VPNs, and using a computer instead of a mobile device if possible.<br /><br />For audio issues, attendees should accept the audio stream, adjust volume settings, check speaker and microphone status, refresh the page, restart the browser or computer, or dial into the session by phone. If videos do not load, refreshing the browser, using incognito mode, checking internet speed, and reviewing firewall settings may help.<br /><br />Finally, CPE credit is earned by responding to at least 75% of automated tracking questions during sessions. Issues with CPE tracking should be reported to EducationSupport@icpas.org.

Keywords

BigMarker

attendee troubleshooting

virtual events

browser compatibility

internet speed

firewall settings

audio issues

video loading

CPE credit

network connectivity