Advanced Not-for-Profit Conference - Afternoon - Virtual-0 - BigMarker Attendee Troubleshooting Guide

0 - BigMarker Attendee Troubleshooting Guide

Pdf Summary

BigMarker recommends using an up-to-date supported browser, such as Chrome, Firefox, Safari, or Edge, and a current operating system. Attendees need at least 2 Mbps upload and download speed; 10 Mbps is recommended for sharing audio, video, or presentations. A wired connection is more reliable, and firewalls should allow traffic over TCP ports 80 and 443. Headphones or a headset can help with audio and echo problems.<br /><br />If you can’t enter an event, update or switch browsers and check whether a firewall is blocking access. For a “Connection Can’t Be Established” message, check your connection, try Chrome or Firefox, use Ethernet, test another device, disable browser extensions, and check firewall settings.<br /><br />For slow or choppy connections, move closer to the router or use Ethernet; close other tabs and programs; try another Wi-Fi network; restart your browser, computer, or router; disable extensions or VPNs; or switch browsers or devices. Contact your internet provider or BigMarker support if problems continue.<br /><br />If you can’t hear presenters, accept the audio stream, check your device volume and audio equipment, then refresh the page or restart your browser or computer. You can also dial in by phone. If presenter videos don’t load, refresh the page, try an incognito window, check your internet speed, and review firewall settings.<br /><br />To earn full CPE credit, respond to at least 75% of the automated tracking questions that appear during sessions. Eligible attendees will receive a CPE survey by email within 48 hours; a certificate is issued after the survey is completed and processed. For CPE tracking issues, contact EducationSupport@icpas.org. For other unresolved technical problems, contact your event host or support@bigmarker.com.

Keywords

BigMarker

browser compatibility

internet speed

firewall settings

audio issues

connection problems

Ethernet

CPE credit

technical support

audio stream