Accounting & Auditing Conference - Virtual-0 - BigMarker Attendee Troubleshooting Guide

0 - BigMarker Attendee Troubleshooting Guide

Pdf Summary

The guide explains how to meet BigMarker’s technical requirements and troubleshoot common event issues. Use an up-to-date supported browser and operating system. Attendees need at least 2 Mbps upload and download speed; 10 Mbps is recommended for sharing audio, video, or presentations. A wired connection is more reliable, and firewalls should allow traffic through TCP ports 80 and 443. Headphones or a headset can help with audio problems.<br /><br />If you can’t enter an event, update your browser and check whether a firewall is blocking access; contact your IT department if needed. For a “Connection Can’t Be Established” message or choppy connection, check your internet speed, try Chrome or Firefox, use Ethernet, disable browser extensions or VPNs, close other programs, restart your browser or devices, or try another device or network.<br /><br />For audio problems, accept the audio stream, check volume and audio equipment, refresh the page, or restart your browser or computer. Phone dial-in is also available. If presenter videos don’t load, refresh or use an incognito window, check your connection speed, and verify firewall settings. For unresolved issues, contact the event host or BigMarker support.<br /><br />To earn full CPE credit, respond to at least 75% of the automated tracking questions that appear during sessions. Contact ICPAS Education Support if polls are missing or responses won’t submit. Eligible attendees will receive a CPE survey by email within 48 hours; after completing and processing it, they will receive their certificate. The survey will also be available in the My Surveys section of the ICPAS website.

Keywords

BigMarker

technical requirements

browser compatibility

internet speed

firewall settings

connection issues

audio problems

presenter videos

CPE credit

survey completion